Rejecting Customer Submissions

Rejection Action

Steps:

1. Review listing via preview link
2. Identify compliance/quality issues
3. Click "Reject" button
4. Required: Select rejection reason from dropdown
5. Optional: Add custom message for customer
6. Confirm action

Rejection Reasons

Pre-defined Options (select one):

• Incomplete Information: Missing required fields
• Non-Compliant Content: Violates policies or laws
• Duplicate Listing: Already exists in system
• Inappropriate Content: Spam, scams, or irrelevant
• Incorrect Package: Package doesn't match listing type
• Other: Specify in custom message

Email Notification

Sent to: Customer's registered email Subject: "Action required: Listing submission needs revision"

Email Includes:

• Rejection reason (from dropdown)
• Custom message (if provided)
• Link to resubmit: `/customer/listings/[id]/edit`
• Support contact for questions

Template: `customer-submission-rejected.hbs`

Customer Resubmission Flow

After Rejection:

1. Customer receives email notification
2. Logs into customer portal (if externally active)
3. Views rejected listing with rejection reason
4. Edits listing based on feedback
5. Clicks "Resubmit for Review"
6. New preview token generated (old one expires)
7. Admin receives new submission in queue