Feedback Triage Dashboard
The Feedback Triage Dashboard provides a comprehensive interface for managing alpha testing feedback reports from admin users.
Overview
This dashboard allows administrators to:
- View all feedback reports in a searchable, filterable table
- Monitor feedback status and severity levels
- Filter by category, status, severity, and date range
- Navigate to individual feedback details for review
- Track feedback resolution progress
Page Layout
The page consists of:
- Page Header - Title and description
- Data Table Card - Main feedback table with filters and search
- Pagination Controls - Navigate through large feedback sets
Key Features
Feedback Table
The table displays feedback reports with the following columns:
- ID - Unique feedback identifier
- Title - Brief description of the feedback
- Category - Feedback type (Bug, Feature Request, UX Improvement, etc.)
- Severity - Impact level (Critical, High, Medium, Low)
- Status - Current state (Open, In Progress, Resolved, Closed, Duplicate)
- Submitted - Date and time feedback was created
- Actions - View details button
Advanced Filtering
The dashboard provides multiple filter options:
Status Filter:
- Open - New feedback requiring review
- In Progress - Currently being addressed
- Resolved - Issue fixed or feature implemented
- Closed - No further action needed
- Duplicate - Matches existing feedback
Severity Filter:
- Critical - System-breaking issues requiring immediate attention
- High - Major issues affecting functionality
- Medium - Moderate issues with workarounds
- Low - Minor issues or suggestions
Category Filter:
- Bug - Defects or errors in functionality
- Feature Request - Suggestions for new capabilities
- UX Improvement - User experience enhancements
- Performance - Speed or efficiency issues
- Documentation - Help content or guide improvements
- Other - Miscellaneous feedback
Date Range Filter:
- From Date - Show feedback submitted after this date
- To Date - Show feedback submitted before this date
Search:
- Search by feedback title or description
- Real-time filtering as you type
Row Click Navigation
Click any feedback row to view full details including:
- Complete feedback description
- User who submitted the feedback
- Full conversation thread (if any)
- Attachments or screenshots
- Status change history
Common Workflows
Daily Triage Review
-
Filter by Status: Open to see new feedback
-
Sort by Severity (Critical first)
-
Review each item and assign status:
- In Progress - Assigned to team member
- Duplicate - Already reported elsewhere
- Closed - Invalid or cannot reproduce
-
Document triage decisions in feedback details
Weekly Status Update
- Filter by Status: In Progress
- Review each item for completion
- Update status to Resolved when fixed
- Add resolution notes explaining the fix
Category-Specific Review
- Select category filter (e.g., "Bug")
- Filter by severity to prioritize
- Export filtered results for team review
- Track resolution rate by category
Critical Issue Handling
-
Filter by Severity: Critical
-
Check Status - ensure all are In Progress or Resolved
-
If any Critical issues are Open:
- Immediately assign to team member
- Set status to In Progress
- Add timeline for resolution
-
Follow up daily until resolved
RBAC Requirements
Minimum Role: Admin
Required Permissions: `feedback:read`, `feedback:write`
2FA Required: No
Only administrators with feedback management permissions can access this dashboard.
Troubleshooting
"No feedback found" Message
Possible causes:
- No feedback matches current filters
- Empty feedback database
- Search query too specific
Solutions:
- Clear all filters using "Reset Filters" button
- Remove or adjust date range filters
- Check search query for typos
- Verify feedback exists in database
Table Fails to Load
Symptoms: Error message or infinite loading
Solutions:
- Refresh the page
- Check browser console for API errors
- Verify authentication token is valid
- Ensure API endpoint `/api/v1/admin/feedback` is accessible
- Contact system administrator if issue persists
Filters Not Working
Possible causes:
- Browser caching issue
- API query parameter error
- Invalid filter combination
Solutions:
- Hard refresh page (Ctrl+Shift+R or Cmd+Shift+R)
- Clear browser cache
- Try filters individually to isolate issue
- Check browser console for errors
Slow Table Performance
Symptoms: Long load times with many feedback items
Solutions:
- Apply filters to reduce result set size
- Use date range to limit query scope
- Search for specific feedback by title
- Use pagination to load smaller chunks
- Contact admin if database needs optimization
Best Practices
Triage Workflow
- Review new feedback daily
- Prioritize by severity (Critical → High → Medium → Low)
- Assign status within 24 hours of submission
- Document triage decisions in feedback notes
- Set realistic resolution timelines
Status Management
- Open: Default state for new feedback
- In Progress: Actively being worked on
- Resolved: Issue fixed, awaiting verification
- Closed: Verified complete, no further action
- Duplicate: Mark and link to original feedback
Communication
- Respond to feedback submitters within 48 hours
- Provide status updates on Critical and High severity items
- Explain resolution or closure reasons
- Acknowledge good suggestions even if not implemented
Data Quality
- Keep feedback titles concise and descriptive
- Ensure severity matches actual impact
- Update status as work progresses
- Archive old resolved feedback periodically
Performance Tips
- Use date filters to limit query range for faster loading
- Apply category and severity filters before searching
- Export large datasets for offline analysis
- Schedule bulk operations during low-traffic periods
Related Articles
- Feedback Detail Management
- Admin Notification Settings
- RBAC Permission Guide
- Issue Escalation Process